At SoportePro we treat your personal data with transparency and security. Here we explain what information we collect, for what purposes, and what your rights are.
Through our contact and registration forms we collect your name, email address, phone number, and the content of your message. Additionally, when you browse our website, technical data such as your IP address, browser type, operating system, and pages visited are stored through cookies and analytics tools.
We use your data to respond to your inquiries, manage requests for information about our support and professional communication services, improve the browsing experience, and send commercial communications if you have given us your explicit consent. We never use your data for purposes incompatible with those described.
The processing of your data is based on your consent (Art. 6.1.a GDPR) when you fill out a form, on the performance of a contract or pre-contractual measures (Art. 6.1.b GDPR) if you request a quote or service, and on legitimate interest (Art. 6.1.f GDPR) to improve our website and prevent fraud.
Your data is not disclosed to third parties except where required by law. We work with hosting providers, email marketing tools, and analytics platforms that act as data processors under contract. Some of these providers may be located outside the European Economic Area, ensuring an adequate level of protection at all times through standard contractual clauses approved by the European Commission.
We retain your personal data for as long as necessary to fulfill the purpose for which it was collected, and in any case for the legal periods of limitation of liability. Once the relationship ends, we block it and subsequently delete it securely.
You may exercise your rights of access, rectification, erasure, restriction of processing, data portability, and objection at any time by contacting us at our email address info@manilacallcenters.com or by postal mail to Ronda De la Fuente, 60, 27º B. You also have the right to withdraw your consent at any time and to lodge a complaint with the Spanish Data Protection Agency.